FAQ

• How do you start charging an electric car?

  To start charging, plug the cable into your car, find the charging station in the app or scan its QR code, fill out the form, and press the "Start Charging" button.

• What cards are accepted for payment?

  The charging station accepts Visa, MasterCard, and cards from other popular payment systems.

• Do I need to register to use the charging station?

  No, registration isn’t required. You can pay for charging directly with your bank card.

• Is it safe to enter my bank card details?

  Yes, all payments are secure and processed through a certified payment gateway using modern security standards.

• What should I do if my card isn’t accepted?

  Make sure there are sufficient funds on your card and try again. If the issue persists, try another card or contact your bank.

• Can I stop charging early?

  Yes, you can stop charging at any time. To do this, use the "Stop Charging" option on the charging transaction screen on the website.

• What if charging doesn’t start after payment?

  Check the cable connection and the status of the charging station. Try starting the charge again. Don’t worry about the payment — any funds deducted will be refunded automatically.

• Do I get a receipt for charging?

  Yes, the receipt will be sent to the email you provided during payment.

• What if I forget to unplug the cable?

  The charging station will stop supplying power once the process is finished. You’ll need to unplug the cable before driving off.

• What should I do if I have additional questions?

  Contact technical support at: charging-info@aevcharging.com